Moodle Plugin can't register with hub

Submitted by fishtaco02 on Tue, 01/18/2022 - 01:51
Forums: 
Installation and server related problems

Tried to install plug into our moodle configuration, but I was getting this page during install:
"Site could not be registered with the hub. Please contact your site administrator."


When I try to add activity to a course, this shows up:


Any tips on where to look/fix to resolve this error message? Does this have anything to do with it:
"register an account on the H5P hub"

Attachments: 
Image icon H5P_error.JPG
Image icon H5P-3.JPG
Image icon H5P-2.JPG
otacke's picture

otacke

Tue, 01/18/2022 - 08:42

Hi! 

It seems that your server is not authenticating via SSL properly. That's not related to H5P per se, but can happen to any software that requires proper authentication. You should check the SSL certificate chain of the web server.

Best,

Oliver 

BloodBaz

Tue, 01/18/2022 - 17:11

We've got the same problem and we've configured our (moodle server in our case) so that cURL (used to interact with the H5P hub) to contain the site certificate and intermediate certificates.  But we're still getting the problem.  Are you actually looking in the right place to resolve this? Thanks.

otacke's picture

otacke

Tue, 01/18/2022 - 19:11

Who is supposed to be "you"? I am an H5P community member like yourself.

And have you checked whether it's related to the curl bug in moodle? https://tracker.moodle.org/browse/MDL-73588