Captions/Settings cog wheel
Hello. I am trying to see captions on my interactive videos. On my mac+safari I can see the captions but on windows+firefox and chrome or mac+firefox and chrome the captions do not appear. The small setting cog wheel in the bottom right is grayed out and I am wondering if there is an option to turn on captions? I am including a picture.
The big screen is my windows showing no captions. The bottom right are my mac with one safari window and one Firefox window and only the mac+safari is showing captions.
Thank you for any help