Video format not supported

Submitted by danielapop on Tue, 03/16/2021 - 17:30
danielapop's picture
Forums: 
Bugs in content types

Hi,

Suddenly most mp4 videos uploaded in H5P (Moodle 3.5.17 Build: 20210308) are no longer loading for students due to 'Video format not supported' error. The format is 'unknown' when looking at the source file in H5P as an administrator. 

I cannot identify why embedded mp4-files gives the error "video format not supported" only when logged with the role 'student'. All videos load fine when logged in as an administrator. There are no issues with the video source URL. We've tested all browsers and couldn't see any difference.

The video is recognised as mp4 and loads fine for students if re-uploaded.

Your help would be much appreciated.

Attachments: 
Image icon MP4 unknown format.png
Summary: 
Video format not supported
Content types: 
Branching Scenario
Interactive Video
BV52's picture

BV52

Wed, 03/17/2021 - 17:35

Hi danielapop,

You mentioned that these contents used to work if that is the case would you mind providing the following:

  1. Any browser console errors
  2. Any recent changes to the environment (new plugins/modules, updates, configuration changes etc.)
  3. Any recent changes to the browser you're using (new extensions, updates etc.)

-BV