H5P Mobile Loading Error

Submitted by JC Pluto on Fri, 10/01/2021 - 09:52
Forums: 
Bugs in content types

HI there, 

I have a client who can't view there H5P activities on the mobile app when they load their own templates. 

 

This does work on IOS, but doesn't work on android. 

 

This is the error message I receive:

"Error
Template has some errors and cannot be displayed"

Could you advise what may be the issue?

 

Kind Regards,

JC

 

 

Content types: 
Course Presentation
BV52's picture

BV52

Fri, 10/01/2021 - 18:37

Hi JC,

In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

If it worked before:

  1. Any recent changes to the environment (new plugins/modules, updates, configuration changes etc.)
  2. Any recent changes to the browser you're using (new extensions, updates etc.)

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

Ambitionab

Sun, 10/03/2021 - 13:18

1. Open my website : https://ambitionabroad.in/reading-set-1/

2. Wordpress 5.8.1

3. Working on PC, not working on any Mobile Device

4. Any Browser

5. H5P Version 1.15.3

6. Content Type : Question Set (https://ambitionabroad.in/reading-set-1/)

9. Screenshots Attached.

Attachments: 
Image icon 1.jpeg

Ambitionab

Sun, 10/03/2021 - 13:23

1) My website : https://ambitionabroad.in/reading-set-1/

2) Wordpress 5.8.1

3) Working on Desktop , Not on Mobiles

4) Any browser

5) H5P Version 1.15.3

6) Content Type : Question Set

9) Screenshot Attached

Attachments: 
Image icon 1.jpeg
Image icon 2.jpeg

JC Pluto

Mon, 10/04/2021 - 17:15

Hi there,

1) Detailed steps to reproduce the bug (exactly how and when did it happen)

When opening h5p, not working on Mobile version of Moodle. 

2) Platform and version number. E.g. Drupal, Wordpress, Moodle.

Moodle 3.8

3) Mobile or Desktop

Mobile App

4) Browser: Chrome, Firefox, Safari etc

Only Mobile App

5) H5P plugin version

1.22.0

6) H5P content type and version (if a content type was used), and a sample URL or attached H5P.

Course presentation

7) Any browser console errors

None

8) Any PHP errors [1]

None 

9) Screenshots if it's a visual problem

 

This happens when a client has loaded a template H5P to the system. It opens on IOS but not on Android