Interactive video on mobile devices

Submitted by bez.lashkari on Thu, 02/07/2019 - 06:28
Forums: 
General discussion

Hi,

I heavily use the Interactive video module on a site.  90% of my traffic comes from mobile devices. I'm currently on library version 1.17.5 and am wondering if in newer version of the library there are any improvements on mobile U/X.

Or does anyone have a tips on how to improve the experience on mobile.  The issue is of course the limited screen space that we have on mobile.

Thanks

Content types: 
Interactive Video
BV52's picture

BV52

Thu, 02/07/2019 - 06:41

Hi bez.lashkari,

Afaik there are no new updates to IV in terms of U/X. 

Do you have any specific suggestions on how IV can be improved for mobile devices. Some screenshots would also go a long way.

-BV52

bez.lashkari

Wed, 02/13/2019 - 13:43

Any chance you've managed to look at this?

bez.lashkari

Tue, 02/12/2019 - 10:14

Hi,

The main thing is a bit of a bug on IOS devices Safari and Chrome but it's worse in Chrome.

On a H5P interactive video, if you go fullscreen when on portrait view and then turn your phone to landscape it doesn't nicely snap into view.  This is causing a bit of an issue for our users.

Thanks

bez.lashkari

Tue, 02/19/2019 - 07:11

Hi,

Just wondering whether this bug has been looked at at all?

Thanks

BV52's picture

BV52

Wed, 02/20/2019 - 03:32

Hi bez.lashkari,

Sorry for the late reply. I have filed a bug report and you can follow the progress here.

-BV52

Jack Everard

Thu, 03/07/2019 - 18:12

Hi BV52

Thanks for assisting Bez so far. Are there any updates to the ticket raised in JIRA? This issue is compromising the experience on mobile for users on IOS and traffic on most sites are is now mostly mobile. So finding a solution to this is really important for a number of our clients websites. Do you know at this point it's an H5P issue or something that iOS is doing that we cannot influence?

BV52's picture

BV52

Fri, 03/08/2019 - 07:37

Hi Jack,

I do not have any updates on this yet. For your other question it's a little bit of both iOS handles full screen mode differently compared to other OS's on mobile devices or computers and the H5P core team would need to add the code to adjust to this.

-BV52

Jack Everard

Fri, 03/08/2019 - 10:15

Hi BV52

Thanks for the quick response. Do you have any indication of priority that this update has in your roadmap up ahead? I ask as if we can't find a quick solution, one of our clients will drop H5P, and we may not be able to use this for learning platforms in the near future. Feedback from multiple focus groups is that users do not like using H5P when the browser is visible, and the obvious issue for some iPhone users is that in full screen it's unusable (see screenshot). 50% of people experienced this issue from our tests. 

Thanks 

Jack

BV52's picture

BV52

Mon, 03/11/2019 - 00:46

Hi Jack,

This is currently at "medium" priority and will be handled as soon as higher priority bugs have been fixed. I've placed a note on the ticket that we have additional users needing a fix for the issue.

-BV52

Jack Everard

Tue, 03/12/2019 - 11:59

Hi BV52

Thanks for the update and efforts to bump this one up. We will keep an eye on the ticket. 

Jack 

[email protected]

Wed, 01/13/2021 - 11:50

Hi BV52,

I am assessing the use of your interactive video for a client, using your examples https://h5p.org/interactive-video - it works wondewrfully on desktop and laptop's but still seems to have the bug from 2019 - could you provide an update on when this might be resolved, or is there a more appropriate solution for students using mobile devices?

Thanks Bill

BV52's picture

BV52

Wed, 01/13/2021 - 18:31

Hi Bill,

I wished I have good news but so far there is still no resolution for this issue.

-BV