H5P Interactive Videos Freezing on Moodle

Submitted by yakarsu on Wed, 11/01/2023 - 09:23
Forums: 
General discussion

While our students are watching interactive videos prepared with H5P, the videos constantly freeze and they have problems watching.

Moodle version: 4.2.2

 

 

BV52's picture

BV52

Wed, 11/01/2023 - 17:32

Hi yakarsu,

To get a better idea of what is happening please provide the information requested at the top of this forum: https://h5p.org/forum/9

-BV

otacke's picture

otacke

Wed, 11/01/2023 - 18:25

Best guess: You're using videos that you have uploaded to moodle. Your server will need to be fast enough to serve those videos to the students, or otherwise the symptoms that you describe might occur. Could also be a bandwidth issue either of the server's connection or of the student's devices' connection.

yakarsu

Wed, 11/01/2023 - 19:09

Hello,

Thanks for answer We have 3 web servers and we upgraded the resources. Bandwith value on servers does not increase at all. The values on the server do not increase at all.

yakarsu

Wed, 11/01/2023 - 19:04

Hello,

  1. There is no exact step. Students open the Interactive video and the video freezes occasionally. There was no problem before, this problem has been observed for the last 2 weeks.
  2. Moodle 4.2.2
  3. This problem is seen on both mobile and desktop.
  4. Browser: All Browser (Chrome, Firefox, Safari etc)
  5. H5P plugin version;
    H5P mod_h5pactivity 2023042401
    H5P framework v1.24 (h5plib_v124)

  6. H5P content type and version ;
    Interactive Video  V: 1.24.4
    Interactive Video  V: 1.26.6

  7. There is no console error.
  8. There is no PHP errors
  9. We havent got screenshot
  10. We added Redis server for Moodle.
  11. No changes were made to the browser we use.

yakarsu

Wed, 11/01/2023 - 19:04

Hello,

  1. There is no exact step. Students open the Interactive video and the video freezes occasionally. There was no problem before, this problem has been observed for the last 2 weeks.
  2. Moodle 4.2.2
  3. This problem is seen on both mobile and desktop.
  4. Browser: All Browser (Chrome, Firefox, Safari etc)
  5. H5P plugin version;
    H5P mod_h5pactivity 2023042401
    H5P framework v1.24 (h5plib_v124)

  6. H5P content type and version ;
    Interactive Video  V: 1.24.4
    Interactive Video  V: 1.26.6

  7. There is no console error.
  8. There is no PHP errors
  9. We havent got screenshot
  10. We added Redis server for Moodle.
  11. No changes were made to the browser we use.