H5P content not visible with Public canvas shell

Submitted by AvishRao on Tue, 05/14/2024 - 09:05
Forums: 
Content creation

I am trying to work on a solution for our customer. They want a shell in Canvas to be publicly visible with the ability to download H5P content. However, when the canvas shell is public, no one can see the H5P content. "ERROR - The sub field is required. If the problem persists try contacting support"

I am trying to work on a solution for our customer. They want a shell in Canvas to be publicly visible with the ability to download H5P content. However, when the canvas shell is public, no one can see the H5P content. "ERROR - The sub field is required. If the problem persists try contacting support"

 

Content types: 
Find Multiple Hotspots
BV52's picture

BV52

Tue, 05/14/2024 - 18:26

Hi AvishRao,

Where are the contents hosted? If they are hosted in H5P.com make sure that the content is also set as "Public". The download/reuse button is enabled by default in H5P.com. If this has been changed you just need to enable it. This guide provides more details on how to download contents. 

-BV

Attachments: 
Image icon Settings.png

AvishRao

Wed, 05/15/2024 - 02:31

The content is in Canvas. In the pages section of a course. That course has been made available to public but the H5P content is not visible 

AvishRao

Wed, 05/15/2024 - 02:33

the Content is in canvas under pages.

The course in canvas is made public so that the external party can access it without login and download H5P course content. However, since the course is made public, the H5P content is not loading. 
we need to find out how we can make it public as well. 

BV52's picture

BV52

Wed, 05/15/2024 - 18:39

Hi AvishRao,

Did you try the steps I suggested above? Additionally, can you please confirm where you are hosting your contents? Is it H5P.com?

-BV