Image Hotspots and Find the Hotspot keep showing update available event after update

Submitted by tki on Thu, 09/08/2022 - 17:31
Forums: 
Bugs in content types

1.The content types Image Hotspots and Find the Hotspot keep showing update available event after update (see attached screenshot or this video: https://www.youtube.com/watch?v=YPJ-dRMgyJ0). All other content types are updating as usual. Content type cache is up to date.  

2.Platform and version number.  Wordpress

3.Desktop

4.Browser: Chrome and Firefox 

5.H5P plugin version: 1.15.4

6.H5P content type : Image Hotspots and Find the Hotspot

7.Any browser console errors: n/a

8.Any PHP errors : n/a

9.Screenshots if it's a visual problem: see attached video

10.Any recent changes to the environment (new plugins/modules, updates, configuration changes etc.): n/a

11.Any recent changes to the browser you're using (new extensions, updates etc.): n/a

 

Attachments: 
Image icon problem-update-hotspot.png
Image icon normal update.png
Content types: 
Find the Hotspot
Image Hotspots
BV52's picture

BV52

Thu, 09/08/2022 - 19:49

Hi tki,

Thank you for reporting this. I have reached out to the release manager to get assistance in getting this fixed.

-BV

BV52's picture

BV52

Mon, 09/12/2022 - 18:21

Hi tki,

This has now been fixed, can you please check to confirm.

-BV

tki

Tue, 09/13/2022 - 15:27

Yes, it's working now, I was able to update Find the Hospot. Thank you!

Attachments: 
Image icon working-hotspot.png

Madivs

Mon, 09/12/2022 - 19:50

Still happening for me too. Was wondering if that is why my hotspot image (that should open a video), is still showing "video format not supported" when I view on my browser?

BV52's picture

BV52

Tue, 09/13/2022 - 18:09

Hi Madivs,

The "video format not supported" error message is independent of the update issue. This is usually caused by the browser unable to play the video used. H5P is not doing anything special with the videos you upload, and we are using the web browser's built-in video players. I.e: if you see any issues with the video, the most probable reason is that it is not optimized for the web. If you have created this video, you should check what options you have when creating the video file. Maybe there are some options to web optimize it? If not, you could e.g. use Handbrake (handbrake.fr) to optimize your video. Handbrake comes with presets, and you could e.g. use "Web -> Vimeo YouTue HQ 1080p60".

-BV

Madivs

Wed, 09/14/2022 - 14:39

Thank you for the reply.

I actually found your mention of Handbrake while looking for solutions in the forum, thanks for that.
I then converted the videos to webm from there, and it now at least shows the video but it will not play (on mobile, on desktop it works). 

BV52's picture

BV52

Wed, 09/14/2022 - 18:37

Hi Madivs,

Would you mind sharing a sample content so that we can check? Also details regarding the mobile device would help.

-BV

tki

Tue, 09/13/2022 - 15:35

Actually, it has been fixed for Find Hotspot, but not for Image Hotspots. 

Attachments: 
Image icon not working - image hotspot.png
BV52's picture

BV52

Tue, 09/13/2022 - 18:12

Hi tki,

Can you check again, as far as I know the fix for this issue is not content type speccific so if one is resolved the others should also be resolved. I'll also ask the release manager to double check just to be sure.

-BV

Attachments: 
Image icon Image Hotspot.png

Realia

Mon, 04/03/2023 - 17:21

Hello !

I am having the same issue with "Documentation Tool" update and "Quiz / Question Set" update. Both contents keep showing "update available" even after update. Here is a screenshot of the update for Question Set (same thing happens with Documentation Tool) :

And in the Contents Hub, the "update available" keeps showing up :

I am using H5P plugin (last version) with Wordpress 6.1.

Thanks !

Isabelle

Attachments: 
Image icon Capture d’écran 2023-04-03 à 13.46.17.png
Image icon Capture d’écran 2023-04-03 à 13.46.30.png

tki

Mon, 04/03/2023 - 22:45

Same for me: I can't update Documentation Tool nor Quiz/Question Set. 

Using latest version of H5P plugin, WP 6.2 (checked in latest versions of Chrome/Firefox browsers)

BV52's picture

BV52

Tue, 04/04/2023 - 18:23

Hi All,

I've informed the release manaager and will update this thread once I have confirmation that the issue has been resolved. It may take longer than usual since there are holidays coming in Norway.

-BV

BV52's picture

BV52

Thu, 04/13/2023 - 17:53

HI All,

This should be resolved for Quiz (Question Set). I'll post another update once I confirm that Documentation Tool has also been resolved.

-BV

BV52's picture

BV52

Fri, 04/14/2023 - 17:46

UPDATE! Doc Tool should also be resolved!

tki

Fri, 04/14/2023 - 18:25

Everyhting is now working, both content types were updated successfully, thank you!