Organization disabled - Error Message

We have moved from on-prem to the cloud and when a user goes to use their HP5 content link they are getting the following message when a prof tries to access their content

"Organization disabled
This organization account is currently disabled
Don't worry, we haven't deleted anything yet. Reach out to your administrator, or Joubel if you are the administrator, to get the account enabled again.

Has anyone seen this before, and if so, do you know what may be causing it? 

Thank you
dlocke

BV52's picture

Hi dlocke,

If I'm not mistaken I have answered your question through e-mail.

-BV

Hi,

I got the same error message. How can I fix it plz?

Thanks

Léo

BV52's picture

Hi Léo,

I believe I've also replied to an e-mail you sent.

-BV

Hi-I got the same error Message.

Please help me fix it-thank you so much!!

Nicola

BV52's picture

Hi Nicola,

Please send an e-mail to [email protected]. Sorry we cannot enable, extend or renew H5P.com accounts in the forums for security purposes.

-BV

Hello,

When I try to sign in I get the same error, I would appreciate if you can help me explaining what should I do.

Thank you!

BV52's picture

Hi Jenny,

Please send an e-mail to [email protected] to get hold of someone from H5P.com's Customer Success team.

-BV

Hello, 

have the same problem. Is there any chance to not loose my content? I already sent an e-mail to [email protected]. I am looking forward for a quick reply. 

With best regards

BV52's picture

Hi Eva,

The Customer Success team will take care of your concern. With regards to your contents H5P.com's policy is to keep the contents on the server for 30 days after the trial expires.

-BV

I am getting the error "Don't worry, we haven't deleted anything yet. Reach out to your administrator, or Joubel if you are the administrator, to get the account enabled again."

while trying to access my content which I created some 5 months back.

Kindly help on how to access my content.

BV52's picture

Hi Haritha,

Please send an e-mail to [email protected]. There is no guarantee that your contents are still there if your trial has been expired for more than 30 days.

-BV

Hi! It happens the same to me. I've already emailed H5P.  It doen't let me download the content either, althouth it says I still have 14 days to do so. What can I do to download it?

Thank u! 

BV52's picture

Hi Mariado,

Please give the customer success team 24 hours to respond.

-BV

My content disappeared.  how do I fix this? help appreciated!

My content disappeared.  What do I need to do to fix this? Help is appreciated!

BV52's picture

Hi Angela,

Please send an e-mail to [email protected] to get hold of someone from H5P.com's Customer Success team. Please be advised that replies may take longer than usual because of the holiday in Norway.

-BV

Hola! tebgi el mismo problema en mi correo 

 

por favor me yudan tengo el mismo error al ingresar con mi cuenta 

BV52's picture

Hi AngieMyn,

I've already reached out to the Customer Success team and you should get an email from them in a few hours once they are in the office.

-BV

Don't worry, we haven't deleted anything yet. Reach out to your administrator, or Joubel if you are the administrator, to get the account enabled again.

BV52's picture

Hi rrepiso,

Please send an email to the Customer Success Team at [email protected].

-BV