Organization disabled - Error Message

Submitted by dlocke on Fri, 08/07/2020 - 20:45
Forums: 
Installation and server related problems

We have moved from on-prem to the cloud and when a user goes to use their HP5 content link they are getting the following message when a prof tries to access their content

"Organization disabled
This organization account is currently disabled
Don't worry, we haven't deleted anything yet. Reach out to your administrator, or Joubel if you are the administrator, to get the account enabled again.

Has anyone seen this before, and if so, do you know what may be causing it? 

Thank you
dlocke

BV52's picture

BV52

Fri, 08/07/2020 - 20:51

Hi dlocke,

If I'm not mistaken I have answered your question through e-mail.

-BV

Léopold

Wed, 08/26/2020 - 12:57

Hi,

I got the same error message. How can I fix it plz?

Thanks

Léo

BV52's picture

BV52

Wed, 08/26/2020 - 19:16

Hi Léo,

I believe I've also replied to an e-mail you sent.

-BV

Nicola A. M.

Wed, 09/09/2020 - 09:30

Hi-I got the same error Message.

Please help me fix it-thank you so much!!

Nicola

BV52's picture

BV52

Wed, 09/09/2020 - 18:44

Hi Nicola,

Please send an e-mail to [email protected]. Sorry we cannot enable, extend or renew H5P.com accounts in the forums for security purposes.

-BV

Jennyvictorian

Mon, 11/30/2020 - 22:33

Hello,

When I try to sign in I get the same error, I would appreciate if you can help me explaining what should I do.

Thank you!

BV52's picture

BV52

Mon, 11/30/2020 - 23:07

Hi Jenny,

Please send an e-mail to [email protected] to get hold of someone from H5P.com's Customer Success team.

-BV

Eva Lindenmeier

Sat, 03/13/2021 - 13:29

Hello, 

have the same problem. Is there any chance to not loose my content? I already sent an e-mail to [email protected]. I am looking forward for a quick reply. 

With best regards

BV52's picture

BV52

Mon, 03/15/2021 - 00:45

Hi Eva,

The Customer Success team will take care of your concern. With regards to your contents H5P.com's policy is to keep the contents on the server for 30 days after the trial expires.

-BV

Haritha Gajula

Tue, 03/30/2021 - 05:17

I am getting the error "Don't worry, we haven't deleted anything yet. Reach out to your administrator, or Joubel if you are the administrator, to get the account enabled again."

while trying to access my content which I created some 5 months back.

Kindly help on how to access my content.

BV52's picture

BV52

Tue, 03/30/2021 - 11:06

Hi Haritha,

Please send an e-mail to [email protected]. There is no guarantee that your contents are still there if your trial has been expired for more than 30 days.

-BV

Mariado

Wed, 04/14/2021 - 19:49

Hi! It happens the same to me. I've already emailed H5P.  It doen't let me download the content either, althouth it says I still have 14 days to do so. What can I do to download it?

Thank u! 

BV52's picture

BV52

Wed, 04/14/2021 - 19:53

Hi Mariado,

Please give the customer success team 24 hours to respond.

-BV

Angela Ferrell

Thu, 05/13/2021 - 00:44

My content disappeared.  how do I fix this? help appreciated!

Angela Ferrell

Thu, 05/13/2021 - 00:41

My content disappeared.  What do I need to do to fix this? Help is appreciated!

BV52's picture

BV52

Thu, 05/13/2021 - 01:13

Hi Angela,

Please send an e-mail to [email protected] to get hold of someone from H5P.com's Customer Success team. Please be advised that replies may take longer than usual because of the holiday in Norway.

-BV

AngieMyn

Tue, 06/29/2021 - 18:50

Hola! tebgi el mismo problema en mi correo 

 

AngieMyn

Tue, 06/29/2021 - 18:51

por favor me yudan tengo el mismo error al ingresar con mi cuenta 

BV52's picture

BV52

Tue, 06/29/2021 - 20:00

Hi AngieMyn,

I've already reached out to the Customer Success team and you should get an email from them in a few hours once they are in the office.

-BV

rrepiso

Fri, 07/02/2021 - 05:59

Don't worry, we haven't deleted anything yet. Reach out to your administrator, or Joubel if you are the administrator, to get the account enabled again.

BV52's picture

BV52

Fri, 07/02/2021 - 18:16

Hi rrepiso,

Please send an email to the Customer Success Team at [email protected].

-BV

josebaIB

Fri, 12/16/2022 - 09:44

Don't worry, we haven't deleted anything yet. Reach out to your administrator, or Joubel if you are the administrator, to get the account enabled again.

BV52's picture

BV52

Fri, 12/16/2022 - 17:18

Hi josebaIB,

Please send an email to the Customer Success Team at [email protected].

-BV

22KORRIKA

Tue, 12/20/2022 - 16:05

 

Don't worry, we haven't deleted anything yet. Reach out to your administrator, or Joubel if you are the administrator, to get the account enabled again.

 

BV52's picture

BV52

Tue, 12/20/2022 - 17:24

Hi 22KORRIKA,

To get assistance with this issue please send an email to the Customer Success Team at [email protected].

 

-BV