Interactive Video does NOT work on iphone

Submitted by jkkcolburn on Mon, 10/13/2014 - 16:43
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General discussion

LOVE H5P... another great contribution by MIT (big scratch fan too!)

I just created an interactive video (test). It works fine on desktop...IE but it does not work when viewing that page from my iphone.

http://goodbaseball.com/2-v-1-keep-away

It is running in drupal 7
ios8 iphone

Is this a known bug?

Thanks,

JC

fnoks's picture

fnoks

Wed, 10/15/2014 - 08:28

This is not really a bug, but a known limitation on iPhones. On iPhone it is not possible to playback video in the browser, i.e it is automatically opened in the native video player. This makes it impossible for us to add interactions on the top of the video. 

jkkcolburn

Wed, 02/25/2015 - 18:52

Do you have any idea if:

1.) Apple will change how it handles video playback, preventing h5p from working 

2.) if H5P will be able to have any type of work around for this

 

Thanks!!

 

Jeff

falcon's picture

falcon

Thu, 02/26/2015 - 12:58

Yeah, it is a shame.

  1. Don't know. iPhones have become a lot bigger now making it more relevant to support HTML5 video. They already supports it on iPads.
  2. We might make an H5P player app in the future, but it will take some time til we get there

arne

Thu, 02/26/2015 - 13:35

Web page just tested with Ipad. Worked OK, I believe.

tbg

Thu, 02/09/2017 - 21:39

Just tested on iphone with both IOS 9.3.2 and IOS 10, both working on my test website, including interactivity.

hjakobs

Wed, 01/09/2019 - 16:52

Hi, just tested this on an iPhone 8 (iOS 12.1.2) using a mp4 video and the H5P activity in our moodle platform (Moodle 3.5.3+ (Build: 20181116)). The video format is not supported. A customer who pointed us to this problem said it worked last year. Has there been a change in iOS that would explain why it suddenly stopped working?

Best, Harald

BV52's picture

BV52

Thu, 01/10/2019 - 04:03

Hi Harald,

I am unable to reproduce the issue you described. Would you mind sharing a sample URL so that we can check?

-BV52

hjakobs

Thu, 01/10/2019 - 11:32

Hi

Here's a link to an interactive video in our public demo course room (still work in progress though). Please login as guest (Als Gast fortfahren). It's a small mp4 video with some text as interaction. Error message says "Video not supported", tested on my iPhone 8, iOS 12.1.2. The customer I talked about had created interactive videos last semester with an older version of the interactive video content type. These videos stopped working on iPhones after we updated all old content type versions and made the existing instances use the latest versions. The test video has been created right now so the error not only affects old instances that have been created with older versions but also new content using the latest version of interactive video (1.20.2).

Best, Harald

 

 

BV52's picture

BV52

Mon, 01/14/2019 - 03:15

Hi Harald,

Thank you for the additional information. I created a bug report and you can follow the progress here.

-BV52

hjakobs

Tue, 01/15/2019 - 11:55

Hi

I just saw that the test video I sent you also does not work on Safari (12.0.2) with MacOS 10.13.6. Haven't had time yet to test with newer OS. It's the same issue as with iOS as also the old content created with older versions of the interactive video content type stopped working after being updated to the latest version of the content type.

Best

Harald

BV52's picture

BV52

Wed, 01/16/2019 - 06:25

Hi Harald,

Thank you for the additional information.

-BV52

goster's picture

goster

Mon, 07/01/2019 - 14:14

Having the same issue here. H5P Interactive videos play as normal but without any of the interactive features on iPhones and iPads. Any idea for a work around at this point?

Thanks for any help you can provide

Andrew

Goster.uk

BV52's picture

BV52

Tue, 07/02/2019 - 05:30

Hi Andrew,

I haven't tested it but there is a suggestion here.

-BV52

bas

Thu, 07/11/2019 - 11:57

Dear all,

Is there already any progress about this issue? What can be done by you, H5P, to fix this? Is there a course of action towards Apple if the problem can not be solved internally at H5P?

 

Please let us know!

 

Bas

icc's picture

icc

Thu, 10/17/2019 - 15:19

Hi Bas, 

This should be working from iOS 10 and up.