Problem with Interactive Video - Submitted answers not recording to grade book.

Hello - 

I have recently been having an issue with H5P Interactive Video. My Moodle version is 3.9.1, and my H5P plugin version is 1.21.0. 

I have 10 quiz questions in my Interactive Video. At the end of the video (after all questions have been answered) users arrive to the star icon and are able to submit their 10 answers. When the answers are submitted sometimes the grade gets recorded to the Moodle grade book and sometimes it doesn't.

I have tested submitting the answers numerous times. I can't find any consistencies. Literally sometimes the grade gets recorded and sometimes it doesn't. When the grade doesn't get recorded the course does not log completion. It's become a big problem with the 200 students I have in this course. Does anyone have any suggestions on what I can do? 

Does anyone have any suggestions with this? This glitch is severly affecting me.

Does anyone have any suggestions? This glitch is severly affecting me.

I am also looking for a solution to this. I am using an interactive video with 2 questions....sometimes the grades report to the grade book and other times they do not.  Using MOODLE v 3.9.

otacke's picture


Are you using submit screens ( Submitted results via a submit screen is required to transfer results to the host system.



Yes, users use the submit screen to submit their answers everytime. I also use the submit screen to submit answers in my testing. Grades sometimes do and sometimes do not record in the Moodle gradebook, which affects course completion.

It appears as though I am not the only one experiencing this probiem. Please let me know if I can provide further info. Thanks.

BV52's picture

Hi All,

Can you check if you see any errors in the browser console while you pressing the submit button. It's a longshot but it might be failing at that point. I've tried reproducing this several times with different versions of Moodle and different permissions for accounts but I have never been able to.


Thanks for the responsiveness. I am not the most literate with it comes to browser inspectors, but I took some screenshots.

Console.1 screenshot - First attempt to click Yes > Finish in Quiz (Question Set) activity

Course Still Incomplete screenshot - Course is incomplete on dashboard

Console.2 screenshot - Second attempt at clicking Yes > FInish to complete the activity

Course Now Complete screenshot - Course is now complete on dashboard

Text in the Console section of my browser seemed to remain the same. No red flags that I could spot. What do you think?

mronkko's picture

I can confirm that this happens on my course as well. I cannot reproduce it on my computer, though.

mronkko's picture


Here is a reproducible example. Go to

1) Answer the first question. The correct answers are 5.29, 8.51, and -3.22. 

2) Click on the submit start and note that it says that the question has 3/3 score

3) Refresh the page

4) Click on the first task circle on the time line and check that the answers are the same as filled in the first step

5) Cick on the submit start and note that it says that the question has 0/0 score.  

After these steps, no matter what I do, I cannot get the answer to the submit screen. If I submit the answer, these scores will not be registered on the Moodle Gradebook. This behavior replicates across all interactive videos that I tested on my course.

I am using Google Chrome on Mac for testing.


BV52's picture

Hi Mikko,

If I'm not mistaken your issue has been resolved with this update. Can you please make sure that you are using the most recent version of IV.


mronkko's picture

I am using the latest version as far as I can tell. I enabled downloading the h5p in the link that I gave. If I download and unzip categorical-independent-variables-2940.h5p, grep Version H5P.InteractiveVideo-1.22/library.json | head -n 3. I can see the following in 

  "majorVersion": 1,

  "minorVersion": 22,

  "patchVersion": 4,

According to the release notes here, this is the most recent version of interactive video.


mronkko's picture

This happens with me using 1.22.4 always whend doign the following:

1) Answer a question in interactive video

2) Click on the submit star and note that the question is marked as answered

3) Refresh the page

4) Click on the first task circle on the time line and check that the answers are the same as filled in the first step

5) Cick on the submit star and note that it says that the question has 0/0 score.  

Is it just on our installation or does this reproduce?

I am still experiencing the issue I outlined in this thread. My version of H5P is 1.21.0 and Moodle version is 3.9.1. Do you have any suggestions of need any more info from me? The H5P plugin is very important in my Moodle instance and really need to get it back on track. Thanks for your help here.

BV52's picture

Hi Drew,

I'm sorry for the delay with your issue. I haven't been able to reproduce your issue hence I still have no idea where the problem is coming from. I'll get back to you once I have found something conclusive.


Hello. Just following up here because I don't want to lose track of this issue. Please let me know if you find anything conclusive, or if there is anything I can do to reproduce the error. Thanks.

We're having the same issue using the H5P D2L Brightspace integration.  I adding 6 interactive videos to a course on the same day/at the same time.  All were set up identically - to send scores - and a grade item was automatically created for each in the course gradebook.  However, only 3 of the IV activities have sent scores to the gradebook or kept score reports.  I tried removing and reinserting 1 of the IV activities and met with the same result. There is no option to submit and it makes no sense why some work and some do not.  

BV52's picture

Hi A.Sapko,

If I'm not mistaken you are using to host your contents. Since the LTI connection handles sending the scores differently I suggest that you contact the team directly by following the instructions on this page.


Good afternoon, the same problem, after sending the responses, the results in the report are not displayed correctly, namely: the grades are partially lost. Please tell us how to solve the problem.