Problem with Interactive Video - Submitted answers not recording to grade book.
I have recently been having an issue with H5P Interactive Video. My Moodle version is 3.9.1, and my H5P plugin version is 1.21.0.
I have 10 quiz questions in my Interactive Video. At the end of the video (after all questions have been answered) users arrive to the star icon and are able to submit their 10 answers. When the answers are submitted sometimes the grade gets recorded to the Moodle grade book and sometimes it doesn't.
I have tested submitting the answers numerous times. I can't find any consistencies. Literally sometimes the grade gets recorded and sometimes it doesn't. When the grade doesn't get recorded the course does not log completion. It's become a big problem with the 200 students I have in this course. Does anyone have any suggestions on what I can do?