Content unavilable error message when embedding content from h5p.org

Submitted by joshgalpin on Thu, 06/08/2017 - 08:42
Forums: 
Bugs in content types

Hi All,

Since last Friday, a rather odd issue where embedded content is not available from h5p.org, unless I am logged in with my h5p account. This means the student I build the content for cannot access the site.

This is not specific to my account; I set up another account to test the issue and have tried different content types and get the same 'Content Unavailable' message appearing.

Is anyone else having this issue?

Please see that attached screen shot.

Summary: 
'Content Unavailable' when creating sources in h5p.org
Content types: 
Course Presentation
Interactive Video
BV52's picture

BV52

Fri, 06/09/2017 - 04:52

Hi joshgalpin,

I'm sorry about that. Due to spam issues we have set up a system that checks all contents created. Our system may have unpublished your content as spam. But don't worry we regularly check the filter and we'll republish it.

-BV52

joshgalpin

Fri, 06/09/2017 - 05:47

Hi There,

Would it bo possible to have the following nodes republished?

https://h5p.org/node/85153

https://h5p.org/node/86908

tomaj's picture

tomaj

Fri, 06/09/2017 - 08:50

They are now published.

- Tom

Luniaa67

Tue, 06/27/2017 - 11:12

Hi, I'm having same issues here. Would you be able to have a look at these links for me?

https://h5p.org/node/90892

https://h5p.org/node/92201

tomaj's picture

tomaj

Wed, 06/28/2017 - 07:08

Hi,

It looks like the posts were caught in the spam filter. It should be resolved now.

- Tom

Luniaa67

Wed, 06/28/2017 - 12:40

Thank you very much! 

ghelie19

Tue, 06/27/2017 - 20:10

https://h5p.org/node/92158

Thank you

tomaj's picture

tomaj

Wed, 06/28/2017 - 07:22

It's done.

- Tom

JackieMcMaster

Wed, 08/28/2019 - 15:31

Hi, my students are receiving an "access denied" message when trying to open my links. How can I fix this? Cheers, Jackie

BV52's picture

BV52

Wed, 08/28/2019 - 18:58

Hi Jackie,

I'm afraid we do not republish contents anymore. Please note that H5P.org is only for trying out the tool, and at the moment we have a quite aggressive spam filter enabled. You could go to the getting started pagehttps://h5p.org/getting-started to learn how to get started with H5P if you are done trying it out on H5P.org or sign up for a subscription inH5P.com.

 

-BV52

itaiMat

Wed, 12/25/2019 - 13:55

Hi 
I'm registered to the free trial but still getting this error on embedded videos :

The link may be broken or the URL has been mistyped

I followed instructions and pasted the embed code in our wix site 

Attachments: 
Image icon error.jpg
BV52's picture

BV52

Wed, 12/25/2019 - 19:03

Hi itaiMat,

I assume that "free trial" means H5P.com. If so make sure that the content is published 'Public' and domain whitelisting is either set to off or Wix is included in the list. Also if you can provide the code that you are using it will also be helpful.

-BV

joshgalpin

Fri, 06/09/2017 - 08:51

Thank you so much!! 

joshgalpin

Tue, 06/13/2017 - 09:16

Hi There,

The content not available issue is coming up again: https://h5p.org/h5p/embed/87995.

Would it be possible to republish this? My apologies; is there any way I can avoid this issue? Is it the class code number I'm using?

joshgalpin

Wed, 06/14/2017 - 14:15

Hi therem

This contnent unavailable issue seem to be hounding me: https://h5p.org/h5p/embed/88419

Would it be possible to republish this? My apologies; is there any way I can avoid this issue?

BV52's picture

BV52

Thu, 06/15/2017 - 06:05

Hi,

Apologies for the inconvenience. I suggest that you edit the name of your content so that the spam filter will not think that it is spam. Use the tag instead so that you can track your work.

-BV52

tomaj's picture

tomaj

Thu, 06/15/2017 - 07:39

It should be published now. I'm not sure why you are so unlucky with this, but it might have to to with the words in the title, that get stuck in the spamfilter.

- Tom

hetoame's picture

hetoame

Wed, 07/19/2017 - 22:46

Can you please tell us how to rename things so that this doesn't happen? This is causing real problems for me and my students. All of my most recent content is not loading for my students (or me when I'm not logged in)

icc's picture

icc

Thu, 07/20/2017 - 13:51

Hi,

The issue should be resolved now. Let me know if you're still having problems.

joshgalpin

Thu, 06/15/2017 - 08:27

Thanks Tom and BV52, really appreciate your help

joshgalpin

Thu, 06/15/2017 - 15:47

Sorry about this, just had another student email about a pre learning module that did not work: https://h5p.org/h5p/embed/86485; again content unavailable.. Will try to use different terminology in future. My apologies again

luismurillo

Tue, 07/18/2017 - 19:07

Can you check this for publication please 

https://h5p.org/node/97576?feed_me=nps

 

icc's picture

icc

Wed, 07/19/2017 - 10:42

Your content should be available now.

ACERlearning's picture

ACERlearning

Wed, 07/19/2017 - 08:08

Hi There

I reported this earlier this week.  I have changed the title of my interaction and still I can't view it in Safari, Explorer or Firefox.  It is only showing up in Chrome.  Here is the address of the interaction. https://h5p.org/node/96013

Is there something we can do to avoid this issue or is it something that H5P is working to resolve?

Regards Lilian

Vanboosh

Wed, 07/19/2017 - 13:34

Same problem here. I tried relabelling too but I'm still getting the same issue in firefox (where I'm not logged into my H5P account) but its showing in Safari (where I am logged in). I'd send the links to the blocked content but there are quite a few of them. Luckily one of my colleagues picked it up before we pushed the course to go live! Anything I can do to make the content display and avoid it happening in the future?

Thanks!

hetoame's picture

hetoame

Wed, 07/19/2017 - 22:44

I need to know ASAP how to fix this as it is causing problems for my students!! Please tell me how to relabel so that I can get my content back up and running...

 

https://h5p.org/node/97678

https://h5p.org/node/97708

https://h5p.org/node/97585

It seems to only be affecting things that were created in the last couple of days... does that make sense?

 

ACERlearning's picture

ACERlearning

Thu, 07/20/2017 - 00:58

Yes i think it is in the last few days. My content was an interactive video with embedded Vimeo. I have completed quite a few of these over the past year and there have been no problems.  I can view it on Chrome on my Mac and PC but not in Safari, Firefox or IE. Getting a bit anxious now as we have paying students who will need this very soon to complete an assessment task.  Hoping that someone out there is addressing the root problem. Changing content names has not helped. 

ravim

Thu, 07/20/2017 - 03:16

I have created 20 to 30 content nodes here on H5P.org and have embedded them in Moodle courses that are going to reach a lot of learners. Today I encountered the 'content unavailable' / 'access denied' problem for the following nodes I just created:

I have named them the same way as past nodes, so I don't know why this problem suddenly came up. It is not going to be sustainable for users to report issues with specific content nodes and wait for these to be manually fixed. There is probably something wrong with the H5P spam filter. Could we please get an update and some assurance from the H5P team? Content created by teachers for meaningful use shouldn't be subject to the tyranny or unpredictability of a spam filter!

Thanks,

Ravi

icc's picture

icc

Thu, 07/20/2017 - 10:27

We will have a look into the spam filter rules and try to prevent this from happening. In the mean time, if you discover any content that's unavailable please share the link and we'll get it published asap.

(all the links above should now be available again)

vyfster

Wed, 07/26/2017 - 12:56

Hi. I have a problem. On the PC, and Mac the content displays, but when i want to check the content on IPad, it shows Content not Available.

https://h5p.org/node/99753

Can you check and republish it?

Regards

icc's picture

icc

Wed, 07/26/2017 - 13:00

Fixed.

Juan Fernandez

Thu, 07/20/2017 - 10:31

Hi everybody!

I have the same issue for these two activities:

https://h5p.org/node/97495

https://h5p.org/node/97524

 It seems that content is not available when not logged in with my h5p account, so it cannot be accessed by my students on my LMS and other websites. Changing title or cloning the activities didn´t work.

Also, I realize now that new activities I create have all the same problem and cannot be accessed unless logged in h5p.

Any help with this problem would be really useful!

Juan Fernández

Spanish teacher

icc's picture

icc

Thu, 07/20/2017 - 13:49

The issue should be resolved now.

Juan Fernandez

Thu, 07/20/2017 - 18:08

Hi ICC,

Thank you very much for your help, the problem is sorted now. 

Kind regards

joshgalpin

Wed, 02/07/2018 - 00:06

Hi there,

Setting up for this year and noticed one of my nodes are not working: could this be corrected?

https://h5p.org/h5p/embed/86485

 

Thanks

icc's picture

icc

Wed, 02/07/2018 - 10:12

Are you sure you didn't accidentally delete the content? I'm not able to locate the node with your number.

joshgalpin

Wed, 02/07/2018 - 14:35

Ohhh crap; was looking at a Moodle page when I saw the content unavailable message; then realised I set up a new acitivtiy when I was having issues with the spam filter last year.

So sorry for wasting you time on this one.

Thanks,

Josh

BV52's picture

BV52

Thu, 02/08/2018 - 02:47

Hi Josh,

Don't sweat it :-) If you have any other concerns feel free to post in the forums.

-BV52

towncentre

Tue, 10/09/2018 - 14:34

https://h5p.org/node/325398

Please publish all other, We will soon be setting up the H5P on our server 

BV52's picture

BV52

Wed, 10/10/2018 - 06:10

Hi towncentre,

I was able to access the content and embed it. Also please be informed that it is always advisable to host your contents using your own server.

-BV52

Breanna Roberts

Thu, 11/01/2018 - 18:23

I've tried renaming, need assistance with this content not being available.

https://h5p.org/node/330687

BV52's picture

BV52

Fri, 11/02/2018 - 05:08

Hi Breanna,

I apologize due to spike in spam we recently re-enabled a stricter spam filter. Your content may have been unplublished. I have tested it and I was able to embed it.

-BV52

bparks

Mon, 11/05/2018 - 15:45

Hi; I encountered the same problem (Content unavailable) with content I'm creating using the open source version of H5P, installed on our own secure server under Wordpress. We're running VH5P ersion 1.11.0, on WordPress Version 4.9.8, and PHP version: 5.6.30.

I've only created a few interactivities. The first few I created still successfully show up when I embed them in them in our separate LMS; but when I try and create new interactivities, they now result in the 'Content unavailable' error. This happened once before; I reinstalled the plugin and the first few showed up properly again when embedded, but now the error has reoccurred.

I can still go back to the first few I created and successfully embed them, but the new ones have the error.

Also, it may be unrelated, but when I try and upload one of these interactivities to H5P.COM (which I am also currently evaluating), I get the following error for even the interactivities that work.

Validating h5p package failed.

Invalid data provided for license in h5p.json

The main h5p.json file is not validGet help

A valid main h5p.json file is missingGet help


Any help would be appreciated! Thanks!

 

 

 

 

BV52's picture

BV52

Tue, 11/06/2018 - 04:02

Hi bparks,

In order to give your bug report the best chance of getting answered, please include the following information:

  1. Detailed steps to reproduce the bug (exactly how and when did it happen)
  2. Platform and version number. E.g. Drupal, Wordpress, Moodle.
  3. Mobile or Desktop
  4. Browser: Chrome, Firefox, Safari etc
  5. H5P plugin version
  6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.
  7. Any browser console errors
  8. Any PHP errors
  9. Screenshots if it's a visual problem

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

For the unable to upload content can you please attach a sample content here.

-BV52

bparks

Fri, 11/09/2018 - 14:40

Hi; Here are the answers I can provide;

1. Detailed steps to reproduce the bug (exactly how and when did it happen)

It happens every time I try and embed content on an external site. Initially, after installation of the plugin, it worked fine, and the few interactivities I made (multiple choice questions) then even now continue to embed properly and show up on external sites. But when I create new content - such as a new MC question - it does not.

This is an example of the first quiz I made, which still works:

https://www.nbccnpmodules.ca/temp/h5p/available.html

This is an example of a new quiz I made that doesn't work:

https://www.nbccnpmodules.ca/temp/h5p/unavailable.html

2. Platform and version number. E.g. Drupal, Wordpress, Moodle

WordPress Version 4.9.8

3. Mobile or Desktop

Desktop

4. Browser: Chrome, Firefox, Safari etc

Chrome

5. H5P plugin version

H5P Version 1.11.0

6. H5P content type and version (if a content type was used), and a sample URL or attached H5P.

Multiple choice was made initially; a question set was made next and that produced the 'content unavailable' error; and newly created multiple choice questions now have the same problem.

7. Any browser console errors

None in the Chrome developer console

8. Any PHP errors

None that I've seen.

9. Screenshots if it's a visual problem

I haven't attached a screenshot as the above links are live examples.

Thanks again for any help you can provide!

BV52's picture

BV52

Thu, 11/08/2018 - 03:16

Hi bparks,

Checking the page that is having the issue, it throws an error 404. Digging articles for this error specific to WP, here are a few things that you an try:

1. Reset permalinks

2. Reset/modify the .htaccess file

I hope this helps and suggestions from the community are also welcome.

-BV52

bparks

Fri, 11/09/2018 - 14:39

Sorry, that was a typo in the page URL: on my part...

Here's the correct page URL:

https://www.nbccnpmodules.ca/temp/h5p/unavailable.html

 

 

 

BV52's picture

BV52

Mon, 11/12/2018 - 08:00

Hi bparks,

Thank you or the clarification.

Are you using shortcode or embed code to insert content?

The Content unavailable message will only appear if you're using the embed code and you don't have permission to view the content – or – the embed has been disabled.

Go to Settings -> H5P and make sure the Display Embed button is set to Controlled by author - on by default, which is the default value.

I also noticed that you are using an older version of H5P updating the plugin is always advisable.

-BV52

bparks

Tue, 11/13/2018 - 20:19

I tried what you suggested, and it worked... thanks! So I guess I was misunderstanding what the "Display Options" section means in an individual interactivity.

I thought that disabling the display of the embed button within an interactivity would only hide the embed link, but not disable the embed functionality. 

I see now that the option you suggested - "Controlled by author - on by default" - works best, and then - instead of disabling the "Display Embed button" checkbox itself - I should instead disable the display of the entire Toolbar for that interactivity by deselecting "Display toolbar below content".

Thanks for the solution!

 

 

 

BV52's picture

BV52

Wed, 11/14/2018 - 06:45

Hi bparks,

I'm glad it is now working for you. If you have additional questions feel free to post in the forums.

-BV52

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