Content unavilable error message when embedding content from h5p.org

Submitted by joshgalpin on Thu, 06/08/2017 - 08:42
Forums: 
Bugs in content types

Hi All,

Since last Friday, a rather odd issue where embedded content is not available from h5p.org, unless I am logged in with my h5p account. This means the student I build the content for cannot access the site.

This is not specific to my account; I set up another account to test the issue and have tried different content types and get the same 'Content Unavailable' message appearing.

Is anyone else having this issue?

Please see that attached screen shot.

Summary: 
'Content Unavailable' when creating sources in h5p.org
Content types: 
Course Presentation
Interactive Video

bparks

Tue, 11/06/2018 - 21:02

In addition to my original reply, here is a screencuts of the upload error, as well as the two interactivities. Neither will successfully import into H5P.COM, but one of them is the original MC question I made, which even now still successfully embeds on external sites.

H5P file: 
Binary Data multiple-choice-doesnt-import-but-embeds.h5p
Attachments: 
Image icon upload-issue.png
Binary Data multiple-choice-doesnt-import-doesnt-embed.h5p
falcon's picture

falcon

Wed, 11/07/2018 - 22:48

Hi,

Regarding the H5P.com issue - H5P.com haven't got the latest version yet. We add new H5P versions to H5P.com about two weeks after H5P.org gets them.

uwmlrc

Mon, 11/05/2018 - 17:43

It appears that we've had a number of items deleted.... as spam?  Ugh!

BV52's picture

BV52

Tue, 11/06/2018 - 03:55

Hi uwmlrc,

Could you please post the URLs of your contents so that we can check.

-BV52

uwmlrc

Tue, 11/06/2018 - 17:41

https://h5p.org/node/344545

https://h5p.org/node/344690

https://h5p.org/node/344712

https://h5p.org/node/344735

https://h5p.org/node/344736

https://h5p.org/node/347672

https://h5p.org/node/347713

https://h5p.org/node/347730

https://h5p.org/node/347766

https://h5p.org/node/347780

https://h5p.org/node/347781

https://h5p.org/node/347786

https://h5p.org/node/347794

https://h5p.org/node/347799

https://h5p.org/node/347804

https://h5p.org/node/347810

https://h5p.org/node/347818

https://h5p.org/node/347822

https://h5p.org/node/347827

https://h5p.org/node/347832

https://h5p.org/node/347835

https://h5p.org/node/347840

https://h5p.org/node/299683

falcon's picture

falcon

Thu, 11/08/2018 - 12:38

We've found the problem and will fix it today so your content will soon be up and running again.

I'm very sorry for any problems this has caused. I see that you have a lot of content here on H5P.org and would recommend that if you have technical skills you self host your content. If you're able to fund a license you could also consider https://h5p.com where we're running more stable versions of H5P on a much more solid platform and you have access to 24/5 support. If something like this were to happen there you would be able to reach Core Team members directly and have people working on fixing any such problems immediately.

Content creation on H5P.org will be closed or limited as soon as we've automated signup and payment on H5P.com. H5P.org just isn't made for being a free service for hosting H5Ps - as this example unfortunately shows :/ The test drive was made for trying out H5P only.

icc's picture

icc

Fri, 11/09/2018 - 10:12

Your content should be working again except for the last one(Memory Game) which appears to have another issue - the images are missing. Are you sure you uploaded images to this content? 

falcon's picture

falcon

Wed, 11/07/2018 - 22:50

The spam filter doesn't delete anything, only unpublishes. We'll investigate the Interactive Videos you linked to tomorrow to figure out what happened to them. I'm pretty sure we'll get them to work again.

defev

Thu, 11/08/2018 - 06:44

I can't open my my content. Can you help me?

https://h5p.org/node/299834

 

falcon's picture

falcon

Thu, 11/08/2018 - 09:43

Works well for me. What browser are you using?

defev

Mon, 12/24/2018 - 12:49

I can't open my my content again. This is the second time that I took the "This site is temporaily unavailable due to technical difficulties." What can be the Main reason of this error?

Can you help me?

https://h5p.org/node/299834

icc's picture

icc

Wed, 01/02/2019 - 10:20

Not sure why this happened for your content. It could be related to the number of audio files, however, your content should be working again now.

defev

Thu, 01/03/2019 - 14:42

Yes, it's working. Thank you.

Julia Mandrión

Thu, 05/02/2019 - 16:05

Hello,

Could you please republish my content again?

The unpublished h5p content is: https://h5p.org/node/363639?feed_me=nps

I believe due to a mistake of mine, I may did the captcha wrong one to many time and got caught into your Spam System.

Could you please republish the content above asap?

Its embedded in one ouf our business websites: https://www.tuev-nord-group.com/de/150-jahre-tuev-nord/die-roadshow/ and just looks not good...

Many Thanks!

BV52's picture

BV52

Fri, 05/03/2019 - 07:44

Hi Julia,

Please see my answer here.

-BV52

ZeroFox

Mon, 06/03/2019 - 17:04

Hi there,  I'm having the same issue with respect to content being hidden.

Specifically this link here: https://h5p.org/node/521934.  Could you please re-publish it ASAP?  My students can't see this.

 

Thanks,


~ZeroFox

ZeroFox

Mon, 06/03/2019 - 16:43

Hi there!

I'm having the "content not available" issue with https://h5p.org/node/521934.

Please re-publish this as it's not spam!

 

Thank you!

 

~ZeroFox

ZeroFox

Mon, 06/03/2019 - 16:51

Hi there!

I think the spam filter has unpublished some of my content.

https://h5p.org/node/521934

Please republish it as soon as possible.

Thanks,

ZeroFox

ZeroFox

Mon, 06/03/2019 - 17:02

Hi there,

I too am having an issue with content being unpublished.

Could you please re-publish my Presentation marked: https://h5p.org/node/521934.  My students are not able to see this for my lecture today.

Many thanks

BV52's picture

BV52

Tue, 06/04/2019 - 06:24

Hi ZeroFox,

I'm afraid we do not republish contents anymore. Please note that H5P.org is only for trying out the tool, and at the moment we have a quite aggressive spam filter enabled. You could go to the getting started page https://h5p.org/getting-started to learn how to get started with H5P if they are done trying it out on H5P.org or sign up for a subscription in H5P.com.

-BV52

mbrojo's picture

mbrojo

Thu, 06/20/2019 - 13:23

Hi BV52

This is a MASSIVE change in the way the H5P system works and has gone completely unannounced!!!! We have been using the tools for several years and appreciate the flexibility and openness of the company, however considering H5P is famously a free and open tool this is very punitive to educators and charities like ourselves using the tools. All our historic H5P content is working, however some additions we made to our content the previous two weeks are now completely unavailable and this is affecting the learning of and quality of the content we've looked to produce over the past years. We embed H5P content from the site into Schoology, which has LTI integration but not a specific app within the system. I'm really disappointed with this as a decision, we're only a small charity and the introduction of the pricing model will be hugely detrimental to the work we're trying to achieve. I'd like to discuss this further if you're able to get back to me with an email so we can ask some further question.

Regards

ABYYT

BV52's picture

BV52

Fri, 06/21/2019 - 04:07

Hi ABYYT,

I will forward your request to the core team.

Please note that when creating contents there is a note stating that h5p.org is only for trying out H5P before installing it in your site.

-BV52

otacke's picture

otacke

Fri, 06/21/2019 - 07:38

Hi mbrojo!

You may have missed the status update from November 2018 when the change was announced actually.

Best,

Oliver

Learning Tribes Fr

Fri, 06/07/2019 - 16:57

Hello H5P Team,

 

We have issue on this 3 contents:

 

https://h5p.org/h5p/embed/519976

https://h5p.org/h5p/embed/520025

https://h5p.org/h5p/embed/520048

May you tell us what is the proper way to add a content without getting listed as a spam pls?

To bypass that I already put some tags on those 3 contents like you tell us to do.

 

We have this content not on the spam list for the moment but pls whitelist it before it can into the spam list:

https://h5p.org/node/525785

 

Thanks for you answer.

 

Regards.

 

 

Stéphane From Learning Tribes

BV52's picture

BV52

Mon, 06/10/2019 - 01:51

Hi Stéphane,

I'm sorry but I do not have the exact list of how the spam filter works but even if I do I cannot post it here since there's no way of making sure that the spammers will not read it. Furthermore we do not whitelist or publish contents anymore since the spam filter overrides any manual inputs. As mentioned before please install one of the3 supported frameworks or sign up for H5P.com once you are done trying out H5P. H5P.org was not meant to be used for to host contents on an actual learning environment.

-BV52

falcon's picture

falcon

Sat, 06/22/2019 - 18:10

H5P is still free and open. Nothing has changed. But we have never been providing users with free hosting for their content. Only a test-drive feature that we have continuously been warning against using for hosting real content. It is meant for those who want to try out H5P before installing it, and recently before considering an H5P.com account.

If someone provides free hosting they are  most likely either using your data to make money or providing adds or they may be government funded. H5P is neither and thus can't provide free hosting :/

As anounced in November charities may apply for a free account on H5P.com. We will support these charities by letting any proceeds from paying customers help fund the hosting and support for content belonging to the charities. It is an efficient way for us to help charities and also help ourselves empowering everyone to create, share and reuse interactive content. A form for this isn't up and running yet, but you may contact [email protected] and describe your charity there. Please inform us of how many authoring accounts you will need, what your charity is doing and why it is not possible for you to cover your own hosting costs (many charities are swimming in government funding to be used on things like hosting and we will not support such charities with free hosting and support)

Also note that the reasons we have stopped republishing are:

  1. Often republished content is unpublished again by the spam filter. Since we've never wanted people to host real content on H5P.org and have warned against this for a long time we do not want to spend our time figuring out how to make the spam filter ignore content that has been republished manually.
  2. It will soon not be possible to embed new content from H5P.org anyway.

Digital Learning

Thu, 09/05/2019 - 16:13

Hello - 

 

We are receiving an error message, randomly, on an embedded course presentation. Sometimes it shows up fine in Canvas, other times it has an error message of "content not available" 

Were there any system updates being done that could have caused this? 

Digital Learning

Thu, 09/05/2019 - 16:13

Hello - 

 

We are receiving an error message, randomly, on an embedded course presentation. Sometimes it shows up fine in Canvas, other times it has an error message of "content not available" 

Were there any system updates being done that could have caused this? 

BV52's picture

BV52

Thu, 09/05/2019 - 19:08

Hi Digital Learning,

Afaik there have been no updates for the past few days. Would you mind providing the URL in h5p.org of the content that is having the issue. Also please note the that it is encourage host your own content instead of here in H5P.org.

-BV52

pabloque

Thu, 08/27/2020 - 12:34

Hi, I have a wordpress site with almost 150 H5P exercises and now I want to move to another platform (groove funnels), but when I embed the codes, it says content unavailable. I have used codes from another people and in works, so how can I fix that? And there's any way to "export" all the html codes at once? Thanks

otacke's picture

otacke

Thu, 08/27/2020 - 22:15

Hi pabloque!

You should find all the H5P files in <wordpress>/wp-uploads/h5p/exports to download.

It would be really helpful if you provided the information that's asked for when reporting bugs, especially 7) any errors in dev console and 8) any errors in PHP log file.

Best,

Oliver 

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