unabletocopy on wordpress

I am sorry to hear that you are running into trouble.

You're using plugin version 1.17.1 is most likely the answer. It's buggy and introduces folder paths that it has never used before. That then may cause trouble with copying folders which results in the "unabletocopy" message.

You will find some more information about this issue at https://chaos.social/@otacke/116137501176248197.

Please note that I don't know when H5P Group is going to fix this issue, as I am neither affiliated with or endorsed by H5P Group.

Cheers,
Oliver

Hi All,

I am checking with the devs regarding the recent issues with the plugins. However, they are already on their weekends so I won't be able to provide any information until next week.

-BV

I've been having the same issue with the wordpress h5p plugin! 

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You're not alone. Please see https://chaos.social/@otacke/116137501176248197 for details and a workaround to fix this without the need to wait for H5P Group.

We are facing the exact same issue and can confirm that this is not an isolated case.

After updating, several core content types are now completely broken on our WordPress installation:

1. Page

2. Interactive Video

3. Course Presentation

4. Drag and Drop

5. Fill in the Blanks

They either show blank on the frontend or fail during update with errors like “unabletocopy”.

This affects around 400 H5P activities on our platform. At the moment, they are not usable at all, which is causing significant disruption and frustration among our users. We rely on H5P for active course delivery, so this is a critical issue for us.

Restoring a backup would only be a temporary workaround and not a real solution — especially since we would lose recent content changes and risk running into the same issue again with future updates.

Is there a reliable fix or repair procedure (e.g. filesystem permissions reset, library path correction, content re-save script, CLI repair, database adjustment, etc.) that allows us to restore functionality without rolling back the entire site?

Hi All,

A new version (1.17.2) of the WP plugin has been release today, hopefully this resolves the ongoing issues. Please inform us if the issue persists.

-BV

But if you did all of the above, the symptoms must have changed (thinking of messages in the network tab of the developer tools and the PHP error log, cmp. https://snordian.de/2024/02/17/how-can-i-craft-an-effective-bug-report-f...). 

I also installed update 1.17.1 and encountered the same issues described above. Updating to version 1.17.2 of the WP plugin did not resolve the issues.

Oliver's instructions helped solve the problem. Thank you very much.

We updated the plugin and also applied the suggested workaround, but the issue still persists on our side.

At the moment, it seems the release may not have been tested thoroughly enough for production use. A large number of our H5P activities are not visible to users anymore and only appear blank on the frontend.

For some content types, manually opening the content in the backend, editing it, and saving it again can restore visibility. However, this is not a practical or acceptable solution. The upgrade process should have handled such migrations automatically.

When you manage hundreds or even thousands of H5P files, manually reopening and re-saving each item is simply not feasible.

We understand that software issues can happen, especially in open-source projects, and we do appreciate the work behind H5P. But in a case like this, where so much production content is affected, we would really appreciate a proper repair solution that can be applied automatically rather than requiring manual fixes one by one.

Hi!

We have been using H5P for some time and it's a great plugin. Today, I updated the "Drag and Drop" library and it suddenly many of the quizzes stopped working,including 60 for flashcards and many more. It did happen after updating one type of quiz. Some of the "Drag and Drop" quizzes are still working, but many just won't load at all.  Just like Sprechen-24 said, when you have a lot of content with h5p, this is real bad.

Hi all,

Thanks for flagging these issues.

We are currently working hard on a resolution and appreciate your patience as we investigate further.

Kelly,

H5P Community Manager

Hi there,

Following my previous reply – Could you please provide a bit more detail for each issue? Specifically, it would help to know:

Steps to reproduce the problem – what actions lead up to the issue?

Expected vs. actual behaviour – what did you expect to happen, and what actually happened?

Environment details – browser, device, platform version, H5P plugin version, etc.

Any error messages or screenshots – these can be incredibly useful in diagnosing the issue.

Once we have these details, we’ll be better equipped to help troubleshoot or escalate as needed. Thanks in advance for your help and for being part of the community!